Returns & Refunds

_Version of 15.09.2026 — DRAFT_

1. 14-day right of withdrawal (EU/EEA and UK consumers)

1.1. If you are a consumer in the European Union, the EEA or the United Kingdom, you may withdraw from your purchase within 14 days of the day you received the goods, without giving a reason.

1.2. Hygiene exception: cosmetic products (gel polishes, builder gels, base and top coats, liquids) are sealed for health-protection and hygiene reasons. Once the seal is broken or the product has been opened or used, it cannot be returned (Article 16(e) of Directive 2011/83/EU). Unopened products in undamaged original packaging can be returned.

1.3. Tools and accessories can be returned if they are unused and in their original packaging.

2. Customers outside the EU/EEA/UK

Statutory withdrawal rights may not apply in your country. We nevertheless accept returns of unopened products in original packaging within 14 days of delivery, on the terms of this policy.

3. How to return

1. Write to [Contact e-mail] within 14 days of delivery with your order number, the products you want to return and, for a damaged or wrong item, photos. You may use the model withdrawal form in our Terms of Sale. 2. We confirm the return and send you the return address of the warehouse the order was shipped from — our EU warehouse ([EU warehouse address]) for EUR orders or our US warehouse ([US warehouse address]) for USD orders. 3. Send the goods back within 14 days of your notice, well packed, with the order number inside the parcel. Use a tracked service and keep the receipt: until the parcel reaches us, it is your responsibility.

The direct cost of the return shipment is borne by you, except when the product was defective, damaged on arrival or not the product you ordered — in those cases we cover the return shipping or send a prepaid label.

4. Refunds

4.1. We refund the price of the returned products and, when the whole order is returned, the standard shipping cost you paid. Additional costs of an express delivery option you chose are not refunded.

4.2. The refund is issued to the original payment method (the card used at checkout via Stripe) without undue delay and no later than 14 days after we receive the returned goods or you provide proof of their dispatch, whichever is earlier. Depending on your bank, the amount appears on your statement within a few business days.

4.3. If the returned product is not in the condition described in section 1 (opened, used, damaged), we may refuse the return or reduce the refund by the diminished value.

4.4. Customs duties and import taxes paid in the destination country are not refunded by us; you may be able to reclaim them from your customs authority.

5. Damaged, defective or wrong items

Contact us at [Contact e-mail] within [3] days of delivery for transport damage (with photos of the parcel and the product) and within a reasonable time for a defect discovered later. We will offer a replacement or a full refund including shipping. Statutory warranty rights (at least two years for EU consumers) are not affected by this policy.

6. Cancelling before dispatch

If your order has not been handed to the carrier yet, write to us and we will cancel it and refund the full amount. Once the parcel is in transit, the return procedure above applies.

7. Contact

[Company legal name], [Registered address], e-mail: [Contact e-mail].